Terms of Service

1. Program Description

Comfort Zone Home Services ("we," "us," or "our") provides customers with SMS (text message) communications related to our HVAC, plumbing, and home services. These messages may include:

• Appointment confirmations and reminders
• Service updates and technician arrival notifications
• Estimates, invoices, and billing notifications
• Customer support responses
• Occasional promotional offers or seasonal service reminders

2. Message Frequency

Message frequency may vary depending on your interactions with us. Typically, you can expect up to 4 messages per month, but this may increase during active service periods.

3. Message and Data Rates

Message and data rates may apply according to your mobile carrier's standard messaging charges. Comfort Zone Home Services is not responsible for any carrier fees.

4. Opt-In Consent

By providing your mobile phone number and agreeing to these terms, you consent to receive SMS messages from Comfort Zone Home Services. No purchase is required to opt in.

5. Opt-Out Instructions

You can cancel SMS service at any time. Simply text STOP to any message you receive from us, or call (609) 549-0237. Upon receipt of your STOP request, we will send a single confirmation message and then remove your number from our SMS list.

6. Help & Customer Support

If you need assistance, reply HELP to any message, call (609) 549-0237, or visit our website at https://czhvacr.com/

7. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy for information on how we collect, use, and protect your personal data.

8. Supported Carriers

Our SMS service is supported by most major U.S. carriers, including but not limited to AT&T, T-Mobile, Verizon, Sprint, and their subsidiaries. Not all carriers are supported. Carriers are not liable for delayed or undelivered messages.

9. Changes to Terms

We may update these terms at any time. Changes will be posted on this page with an updated effective date. Your continued participation in the SMS program after changes are posted constitutes acceptance of the revised terms.

10. Contact Information

If you have any questions about these Terms of Service, please contact us:

Comfort Zone Home Services
(609) 549-0237